Asana
Askel connects to your customer's Asana workspace and lets your product create tasks, update project status, and react to workflow events in the project management tool their teams rely on.
What you can do
Create tasks in any project
Insert tasks with a name, notes, due date, assignee, and custom field values into any project the Personal Access Token can access.
Update task fields and status
PATCH a task's name, notes, due date, assignee, or custom field values. Mark a task complete by setting completed to true.
Move tasks between sections
Use the addProject endpoint to move a task to a specific section within a project, useful for reflecting stage transitions from your product.
Read projects and sections
Fetch the customer's projects and their sections to build a mapping UI, so your team can configure which Asana section corresponds to each state in your product.
Create subtasks
Add subtasks to a parent task using the subtasks endpoint, allowing hierarchical task breakdowns that mirror your product's item structure.
Receive webhook events
Register an Asana webhook on a project to receive notifications when tasks are created, updated, or completed, triggering downstream steps in your workflow.
Creating Asana tasks when a new support ticket is escalated
You sell a customer-support platform. Foxwood Analytics uses Asana to track cross-functional escalations. When a support ticket in your product is escalated to the product team, a corresponding Asana task should appear in their Product Escalations project with the ticket ID, description, and priority.
- 1
Generate a Personal Access Token
Foxwood's Asana admin navigates to the Asana developer console at app.asana.com, creates a new Personal Access Token, and pastes it into your product's settings.
- 2
Discover workspace and projects
Askel calls the workspaces and projects endpoints to list Foxwood's Asana structure. Your CS team selects Product Escalations as the target project.
- 3
Map priority to custom fields
Foxwood has a custom field called Priority on their tasks. Askel reads the field options (High, Medium, Low) and your team maps your product's severity levels to the matching options.
- 4
Create the task on escalation
When a ticket is escalated, your product triggers the Asana workflow. Askel creates a task with the ticket title as the name, the description as the notes, and the mapped priority.
- 5
Write back the Asana task URL
Askel returns the task permalink to your product, which stores it on the ticket record. Your support team can click through to the Asana task from the ticket view.
API token
The customer's Asana user generates a Personal Access Token from the Asana developer console at app.asana.com. Askel stores the token securely and uses it for all API calls within that user's workspace. Personal Access Tokens do not expire automatically but can be revoked from the developer console at any time.
How Askel sits between your product and the customer's system
FAQ for Asana
Which Asana plans are supported?+
Can we create tasks in multiple projects at once?+
What happens if the customer archives or deletes a project?+
How do webhooks work if a customer's Asana project changes?+
catching drift before it breaks, and hitting go-live dates.
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